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Returns

 

Returns

HMH Stands by the quality of our products and guarantees the American craftsmanship put into every piece of our merchandise. We will repair or replace any product that does not stand up to regular usage. Any merchandise that is in its original packaging and has not left your store is 100% guaranteed approval for return or replacement. Worn or used products being returned will undergo a full inspection for any signs of breaking, stretching, pulling, scratching, etc. before being refinished/replaced or issuing credit. If any abuse is evident, the product(s) is no longer eligible for replacement/refinishing or credit as this invalidates our guarantee.

All Returns must be authorized in advance and assigned a Return Authorization (RA) number before we accept returned merchandise. All returns in their original clean packaging that are being returned for credit are subject to a 20% restocking fee.

  • If you, the customer, return items in new condition and replace the items with other new items you will not be charged the restocking fee.

Tarnishing is not a defect. Sterling Silver tarnishes naturally. We cannot guarantee that our sterling silver pieces will not tarnish over time.

We will replace/refinish or issue a credit for returned merchandise due to the following reasons:

      • Items that have been sitting in your store over time and have not been sold. The merchandise must be in its original packaging and cannot be purchased or worn.
      • The item was sent in error (order entry error, picking error, overage). 
      • The item contains a defect from the manufacturing process.

We cannot issue credit for or replace tarnished merchandise that has been purchased and/or worn. If your customer would like to send the item back to us, we will clean the item (excluding chains) for them, one-time only.

**Please note the following:

    • For items tarnished when worn, Customer is responsible for shipping the item(s) to HMH, at their cost.
    • Once the item(s) has been cleaned, HMH will ship it back via USPS Mail at our cost.

 

For Return Authorization (RA) number please contact HMH:

 call 1-508-699-9464 or email sales@hmhreligious.com